Q: Do I have to pay tax?
A: Maybe. It depends on what country you are receiving the goods into. Some countries are easy to import into, and have few restrictions and no taxes. Other countries are quite restrictive and have high taxes. Before you start importing bigger quantities of China electronics to your country, you’ll need to research the law and practices in your country (or shipping destination countries if you are dropshipping internationally). Please note that You may be charged customs duties and taxes for something purchased online. Please consult your local tax office in advance. Buyers are responsible for customs taxes.
Q: What do you declare to customs?
A: We normally declare the lower price on the invoice/bill to help avoid customs duty, but if you have any request about declaration, please leave us a message in the order before shipment.
Q: How do you deal with custom problems? What are you going to do if your goods get stuck at the custom?
A: We have customers in different countries and normally have no problem to pass customs. However, we could not 100% guarantee, coz we know custom policy may change. If our goods get stuck at the customs, we will do everything possible to help.
Q: Do I need special knowledge for importing goods through customs?
A: No, in most countries importing is easy and you don’t need to do anything. In small and medium sized orders the whole clearance process at customs is taken care of for you, by the courier or freight company.
Q: The customs told me to wait 2 months. What should I do?
A: Would you please find a custom clearance agency to help you with this? A custom agency can help you more than us since we are not clear of the rules in your custom. On the meantime, we will do whatever we can to help you.
Q: What documents do you provide? Will we get everything we need for custom clearance?
A: We generally provide a commercial invoice as attached with every shipment, and don’t provide VAT invoice, if you have any special request for the invoice or need more documents, please feel free to contact us.
Q: I have not received the goods, it has been blocked by custom, please give me the full refund.
A: Sorry to hear that, we stated on website that customers are responsible for the destination custom clearance, as we only can promise parcel pass custom in China, we can’t control your custom, we feel really sorry and sympathetic for the problem with your last shipment. Please contact with your related salesgirl for resolutions.